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How do I get a validation code?
- Ensure your device is connected to the internet
- Open the Zeyi app
- Enter you mobile phone number in the field provided
- Confirm your mobile phone number
- Didn’t receive your code? Try using the call option.
- Contact support@zeyi.fr
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I can’t log in to the app
Enter your mobile phone number and you will be sent a validation code by SMS. If you do not receive this or have any other issues please email support@zeyi.fr or use the Contact Form on our website.
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What do I need to use Zeyi?
You need an Android or Apple (iOS) device connected to the internet to use the Zeyi app.
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Can I use Zeyi when I am roaming abroad?
Yes, you can avoid roaming fees when abroad by making/receiving calls and sending/receiving messages with the Zeyi app. We recommend you use Wi-Fi when abroad as your operator will charge you for data usage.
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Should I use Wi-Fi or mobile data (3G/4G)?
An internet connection is required to use the Zeyi app. We recommend using Zeyi with Wi-Fi. If you are using Zeyi to make and receive calls over mobile data you may be charged by your mobile operator for data usage. Please check with your mobile operator.
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How can I enable notifications?
- On iOS (Apple) devices:
- Open your device ‘Settings’
- Scroll down to Zeyi
- Click ‘Notifications’
- Toggle on ‘Allow Notifications’
- On Android devices notifications should be enabled by default. Each Android handset is different but this may help. If notifications are not enabled:
- Open your device ‘Settings’
- Scroll down to ‘Sound & notifications’
- Click ‘App notifications’
- Scroll down to Zeyi
- Ensure ‘Block’ is toggled to off
- On iOS (Apple) devices:
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Will Zeyi replace my SIM card?
- Zeyi is not a replacement for your mobile phone, you need a SIM number to validate and set up your account and to use all of its features.
- You may be able to port existing numbers on other phones you have to Zeyi. Please contact support@zeyi.fr
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Why do I need to turn on notifications?
Zeyi uses notifications to deliver Zeyi calls and messages. The app will not function correctly if you have notifications disabled.
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I didn’t receive a validation SMS
Please contact our support team at support@zeyi.fr Include your mobile phone number.
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Why does Zeyi require my mobile phone number?
- Zeyi uses your mobile phone number to validate your account and to send you an activation code.
- When you call or SMS from your SIM profile your number will display as the caller ID.
- Your Zeyi contacts will know they can call you for free.